Refund and Return Policy
We pride ourselves on having happy customers, selling a top product and providing above industry standard customer service – If you have any issues, please do not hesitate to contact customer support, we believe every customer will leave pleasantly surprised with the level of support we provide.
That said legal requires us to have a return policy:
On all catalog items we require that the customer contact us within at least thirty (30) days of receipt of product in order to qualify for refund or exchange.
Coastal Kratom does not assume the responsibility of return shipping costs on any merchandise (defective or otherwise.) All orders are thoroughly inspected at Coastal Kratom and adequately packed before shipment.
Coastal Kratom does assume the responsibility for the quality of our goods upon arrival to the customer. Coastal Kratom does assume the responsibility for shipping costs on product exchanges when shipped to the customer.
NOTICE: All return requests are to be accompanied by the original product (defective or otherwise) in a manner that is manageable for the customer to qualify for a refund. All Coastal Kratom products are packaged in heat sealed zip-locks or sealed plastic tubes. This seal cannot be broken for a product to qualify for refund. Coastal Kratom reserves the right to refuse product refunds on questionable returns and does not offer refunds on opened products except for under specific situations.
In order to quality for an exchange or store credit, Coastal Kratom requires a return of the original product. While we do not require that a product returned for store credit be in unopened and untampered condition, we do reserve the right to refuse return requests. Coastal Kratom also reserves the right to deny an exchange or credit upon inspection of any returned merchandise. Coastal Kratom will not reship a returned item for any reason.
Please read through our Terms of Service before making your purchase and/or before contacting us regarding a possible return or exchange.
Packages are generally dispatched within same day after receipt of payment and are shipped via UPS / USPS / Fedex with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized, and your items are well-protected.